Terms & Conditions

Training Methods

Whispering Peaks Dog Training use balanced methods meaning, both reinforcement as well as minimal corrections. Slip leads (used correctly), head halters and water sprays are accepted. However, chain leads, shouting, forcing or frightening dogs, are not permitted in class. Students using aversive methods or devices may be asked to leave the class.

If you are uncertain if balanced training methods are for you, you are welcome to watch a class prior to booking. Visitors are always welcome!

Guarantee

I guarantee that all of my training plans are customisable to suit you and your dog. I also guarantee that I will provide you with continuous support throughout your dog's life.

Let’s face it, no two dogs are the same and your dog's behaviour can change multiple times throughout their life. Dogs (and humans) also learn differently and at different speeds. This is why I do not guarantee results. Not to mention, that at the end of the day, the results are highly dependant on your time, patience and consistency that YOU put into training your dog while following my methods.

Continual support throughout your dog's life can involve anything from free phone, email or video call advice, to further sessions or programs, at a cost.

Refund & Cancellation Policy on Services

If you change your mind or wish to change programs or dates, I must receive written notification four full working days prior to course commencement.
Rescheduling or cancellation of private sessions, 2 hours' notice must be given, or a 25% fee may be charged.
Refunds will not be provided once group classes/programs have commenced.
Rescheduling of sessions is accepted within the 2-hour notice, in the instance of bad weather or your or your dog's illness at no charge.
IMPORTANT: Programs have a one-year expiration date from the final payment.
In the instance of payment plans for any of our services, sessions/classes won't begin until full payment is made.
Transfer of the remaining program will be accepted in the instance of the sudden/unexpected death of the dog.
I reserve the right to reschedule a session (private or group) at any time.

Refunds on products

There will be no refunds given on change of mind.
There will be a 75% refund given on incorrect image/size/format. And on damaged goods through transit.

Group classes

You are responsible for the actions of your dog whilst in class. Please ensure:
Your dog is secure on equipment recommended by the instructor. This may include head halters, fitted collars, harnesses or double leads. We are happy to provide professional advice and fit equipment free of charge.
You do not allow your dog to lunge at, annoy, or overwhelm other dogs in the class. This may cause confrontation and result in arousal and aggression.
Dogs are to be kept on lead at all times unless instructed otherwise by the trainer.
Please allow plenty of space! Do not allow your dog to make contact with another dog, unless advised by the trainer.
If, for any reason, your dog behaves aggressively or displays behaviour disruptive or inappropriate to the class, we may remove your dog from the group class. The balance of fees may be used toward private lessons to assist with behavioural modification.

Class safety is a priority and we would appreciate your compliance so that everyone benefits from classes in a safe and constructive way.

Private sessions and Walk & Train sessions

You give me permission to administer or seek First Aid and provide resuscitative care for Dog as determined appropriate by Trainer and agrees to indemnify and hold harmless Trainer for all and any results thereof AND YES, Client also agrees that in the case that Client cannot be contacted and/or in the event of an emergency, A) Client authorise Trainer to seek immediate veterinary care for Dog. B) The client is responsible for all costs associated with this veterinary care.
You give me permission to take your dog off of the your property during sessions.

Weather & Long Weekends/Public Holidays

Classes may be postponed due to extreme weather conditions
Private sessions and group classes will not be run on long weekends and public holidays.

Sick Dogs/Bitches in Season

Dogs attending classes must be clean, free of fleas, wormed and vaccinated.
If your dog is ill, has kennel cough, has an injury, or has recently been or is due to be desexed, please call to discuss prior to attending class.
Bitches in season – please discuss prior to attending class. It may not be appropriate for a bitch in season to attend.

Children in Classes

Children make wonderful dog trainers and are encouraged to attend. Safety is a priority when working with dogs and children.

All children under the age of 16 must be accompanied and supervised at all times by an adult, other than the trainer.
If you would like to bring children under 7 to class please arrange for another adult to accompany them and enjoy watching you train. All children under 7 MUST be accompanied by a second adult – NO EXCEPTIONS will be made.
In the interests of safety, children are not to approach other dogs in class, unless the parent and owner of the dog give permission. Parents must take all responsibility for their children’s safety and ensure they are not disruptive to the class.
Children under the age of 7 must not be left in charge of a dog on lead.

General

Please advise us of any special food requirements or food allergies your dog may have, prior to attending class.
Foul language or aggressive behaviour will not be tolerated.
If you are experiencing difficulty or have any concerns regarding the training program or techniques, please discuss them with the trainer immediately after class. We will do our best to assist you in achieving your goals.
It is the responsibility of the owner to ensure that no damage is done to any of the facilities that we may use.

DISCLAIMER

All dogs and owners attend dog training classes at their own risk and take full responsibility for their actions.
I hereby waive and release Whispering Peaks Dog Training, its owners & and employees from any and all liability of any nature, for injury or damage which I or my dog may suffer, including specifically, but not without limitation, any injury or damage resulting from the action of any dog.
I expressly assume the responsibility of my own dog and the risk of any such damage or injury while attending any training session/other function of the business, or whilst on the grounds or surrounding area of Whispering Peaks Dog Training.
I am aware that there may be health risks associated with attending a class prior to my dog being fully vaccinated.
It is the responsibility of the owner to notify Whispering Peaks Dog Training staff of any dogs present at the facility with known incidents of aggression towards humans or animals.

Photos/Media

I take photos of my classes and sessions for social media. These photos remain the property of Whispering Peaks Dog Training. If you do not wish to be photographed or filmed please tell us PRIOR to your session.