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Cancellation Policy

Life happens—we get it! However, to keep things fair for everyone, we require at least 24 hours’ notice if you need to cancel or reschedule your service. This allows us to offer the spot to another client in need and ensures we can keep providing top-notch service. If you cancel with less than 24 hours’ notice, a 50% cancellation fee will apply. If you cancel within 1 hour of your appointment (or no-show), the full service fee will be charged. WPDT Cancellations For the safety of all involved, WPDT may cancel services at any stage due to: 🌡️ Extreme heat – above 32°C for regular services or 25°C for adventure-based services requiring more rigorous exercise 🌪️ Severe weather – forecast gale-force winds, thunderstorms, or flooding 🔥 Fire danger – if the CFA Fire Danger Rating is declared Extreme or Catastrophic for the South East Region If WPDT needs to cancel due to these conditions, we will reschedule your appointment at no additional cost. Giving us a heads-up means: ✅ You avoid unnecessary fees ✅ We can accommodate other clients (maybe even you, sooner!) ✅ Our trainers stay on track to help more pups and their humans Need to reschedule? No problem! Just let us know as soon as possible, and we’ll do our best to find a new time that works for you. Thanks for understanding—we can’t wait to help you and your dog! 🐾