Cancellation Policy

Life happens—we totally get it! However, to keep things fair for everyone, we require at least 24 hours’ notice if you need to cancel or reschedule a session within your program. If you cancel with less than 24 hours’ notice, a 50% cancellation fee will apply for that session. If you cancel within 1 hour of your session (or no-show), the full session fee will be charged. Payment & Refund Policy Prepaid Programs: Payments are non-refundable but can be transferred to another service if cancellations are made with adequate notice. Payment Plans: All scheduled payments must be completed, even if sessions are missed due to late cancellations. WPDT Cancellations For the safety of all involved, WPDT may cancel services at any stage due to: 🌡️ Extreme heat – above 32°C for regular services, or 25°C for adventure-based services requiring more rigorous exercise 🌪️ Severe weather – forecast gale-force winds, thunderstorms, or flooding 🔥 Fire danger – if the CFA Fire Danger Rating is declared Extreme or Catastrophic for the South East Region If WPDT needs to cancel due to these conditions, we will reschedule your session at no additional cost. Giving us a heads-up means: ✅ You avoid unnecessary fees ✅ We can accommodate other clients (maybe even you, sooner!) ✅ Our trainers stay on track to help more pups and their humans Need to reschedule? No problem! Just let us know as soon as possible, and we’ll do our best to find a new time that works for you. Thanks for understanding—we’re here to help you and your dog every step of the way! 🐾 Service Refund Policy At WPDT, we’re committed to providing top-quality training and support for you and your dog. Because our services require time, planning, and reserved spots, all payments are non-refundable. However, we understand that circumstances change! If you give adequate notice, we’re happy to: ✅ Reschedule your session (subject to availability) ✅ Transfer your payment to another WPDT service Refunds are not provided for missed sessions, late cancellations, or unused portions of prepaid programs. If you're on a payment plan, all scheduled payments must still be completed. Our goal is to ensure you and your dog get the most out of your training—reach out if you need assistance! 🐾

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