Refund and Return Policy
Whispering Peaks Dog Training (“we”, “us”, “our”) is committed to ensuring your satisfaction with our services and products. This Refund and Return Policy outlines our policies regarding refunds and returns for services and products purchased through our website.
1. Services Refund Policy
1.1 Cancellation by Customer
- Individual Sessions: You may cancel an individual dog training session up to 24 hours before the scheduled time for a full refund.
- Group Classes or Workshops: Cancellations made at least 24 hours before the scheduled start time will receive a full refund.
- No-Shows or Late Cancellations: If you fail to attend a scheduled session or cancel within 24 hours of the scheduled time, no refund will be issued.
1.2 Cancellation by Us
In the event that we need to cancel or reschedule a service, we will notify you as soon as possible. You will have the option to reschedule the service or receive a full refund.
2. Products Return Policy
2.1 Returns
- Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 14 days of receipt to arrange for a replacement or refund. We may request evidence of the defect or damage, such as photographs.
- Change of Mind: We do not offer refunds or exchanges for change of mind or incorrect choice. Please choose carefully and ensure that any product you purchase is suitable for your needs.
2.2 Return Process
- To initiate a return, please contact us at gday@whisperingpeaks.com.au within 14 days of receiving the product.
- Products must be returned in their original condition and packaging, including all accessories and documentation.
- Return shipping costs are the responsibility of the customer, except in cases where the product is defective or damaged.
2.3 Refunds
- Refunds for returned products will be processed within 7 business days of receiving the returned item.
- Refunds will be issued to the original method of payment used for the purchase.
3. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
Whispering Peaks Dog Training
55 Lakeview Street Glenmaggie, Vic, 3858
0447069210
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By purchasing our services and products, you acknowledge that you have read, understood, and agree to abide by our Refund and Return Policy. We reserve the right to update or modify this policy at any time, with any changes becoming effective immediately upon posting on our website.